Extended Warranty Terms & Conditions

1. The Extended Warranty

I. Novita SG Pte Ltd ("novita") offers extended carry-in/onsite warranty coverage only after receiving the extended carry-in/onsite warranty purchase order and payment. The system will then be updated within 14 days from date of purchasing the extended carry-in /onsite warranty.

II. Extended carry-in/onsite warranty can only be purchased before the expiry date of 1-year standard warranty term.

III. ALL extended carry-in/onsite warranty commencement date is based/from the date of product purchase or installation; notwithstanding the date of extended carry-in/onsite warranty purchase.

IV. Extended carry-in/onsite warranty premium is not refundable in any circumstances.

V. Novita e-Voucher is not applicable in conjunction with any extended carry-in/onsite warranty purchase.

VI. All information is accurate at the point of published. Novita reserves all rights to amend the terms & conditions without prior notice.

2. Coverage

I. The extended warranty is only applicable if all of the following conditions are met.

      • The product is purchased from novita eStore, selected retail partners and participating outlets.
      • The product is assembled and used in Singapore or stated countries only.
      • The warranty holder has submitted the standard 1-year e-Warranty application via novita.com.sg/warranty.
      • The warranty holder has paid for the extended warranty premium.

II. The products and all parts (inclusive of filters) thereof are hereby guaranteed to be free from manufacturing defects. Please retain the original purchase receipt for verification purposes when required.

III. Any application under this extended warranty is applicable to repair or replacement of all parts (excluding replaceable filters), which proves to be defective within the warranty period commencing from expiry date of the standard warranty term.

IV. Onsite warranty service is provided during normal business hours, excluding holidays, and can be performed either by novita or appointed novita service provider.
A service-transportation charge of S$30/trip will be levied if the unit malfunction & breakdown are not resulted by standard product usage; and are caused by the following conditions stated under clause 3.

V. In the event that the product is out of stock, obsolete or beyond repair, novita reserves all rights to replace the product with another similar value as deemed appropriate subject to availability.

3.  Exclusion of Coverage

I. Imperfect finishing including defects of paintwork that does not materially impair the function of the product.

II. Products with removed or altered serial numbers are not covered.

III. Does not cover damages and/or defects resulting from:

      • Accidents, abuse, misuse, improper installation, wrong electrical supply/voltage or any manner of tempering.
      • Usage not in accordance with the operation instruction booklet.
      • Usage of filter, accompanying equipment, solutions and/or liquids from unknown sources.
      • Normal usage, wear and tear or stains.
      • Any unauthorised repair, alteration or modification or maintenance of the product made to the product.
      • Malfunction and losses caused by act of god including without limitation, earthquake, volcanic eruptions, tsunami and lightning.
      • Damage or loss caused by willfully, recklessly or negligence.

4. Liability

I. Novita assumes no liability for the user of the product with a water source otherwise stated in the operation instruction booklet.
It is beyond the company to determine the proper equipment necessary to meet your requirements, and do not authorises others to assume such obligations, explicitly or implicitly, for the company as the quality of water and water usage rate may vary from time to time.

II. In no event shall novita be liable to the consumer from any direct, indirect, incidental and consequential damages or losses including, without limitation, to loss of use of the product, injury to person and/or property.

5. Personal Data Protection

I. The warranty holder understands and agrees that the warranty holder's personal data may be collected, used and/or disclosed in accordance with novita’s privacy policy.

II. Please be assured novita does not share your information with third parties.

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