You are strongly encouraged to check the product immediately upon receipt and may reject the order on the spot if you discover that the product is faulty or different from your order.
Please check the product immediately after receiving it
Whatsapp our friendly Customer Care Team at 8182 7665 or email us at custcare1@novita.com.sg within 14 working days
An exchange will be arranged within 3 working days and we will bear the delivery fees incurred if the request is based on valid cause and acceptance by notice
Note: It will be greatly appreciated if the defective product is kept in its original packaging with the receipt/tax invoice attached for verification and documentation.