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Exchange & Return FAQ

You are strongly encouraged to check the product immediately upon receipt and may reject the order on the spot if you discover that the product is faulty or different from your order.

01: Check

Please check the product immediately after receiving it

02: Contact

Whatsapp our friendly Customer Care Team at 9231 7120 or email us at custcare2@novita.com.sg within 3 working days to inform us on the defect or order error.

03: Exchange

An exchange will be arranged within 3 working days and we will bear the delivery fees incurred if the request is based on valid cause and acceptance by notice

Note: It will be greatly appreciated if the defective product is kept in its original packaging with the receipt/tax invoice attached for verification and documentation.