Customer Care Updates

At the cornerstone of novita’s core values is the importance we place in Continuous Relationships. Consequently, we believe in harnessing the relationship we have with our customers. This first step in establishing this relationship is to ensure that we are always there for the customers whenever we’re needed.

Updates: 10 October 2021

Please note that, both novita HepaPRO™️ and PuriPRO®️ Filter are equipped with the same lifespan and share the same set of filter replacement instructions. For more details, please refer to the following operating instructions manual hyperlinks below. Thank you!

A11 User Manual:

A4S User Manual:

A8 User Manual: