Fraud Blocker F3 Letter - novita SG
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14 October 2024


Dear novita GreenFan® F-3 Owner,

Re: Voluntary F-3 Battery Module Precautionary Safety Recall

We've recently received feedback of abnormal faulty battery modules in the GreenFan® F-3. After sending for factory & lab assessments, our engineers determined that the faulty battery modules may have deteriorated due to possible unidentified impact and mishandling with overcharging situation. This increases the potential risk of thermal runaway, notwithstanding having 4-layer Battery Management System & regulating safety protection mechanisms in place.

At novita, product safety is our unwavering commitment. Hence, we’re doing a F-3 Battery Module Voluntary Precautionary Recall for assessment & upgrade of the Battery Management System.

Sign up with your unique code indicated in the letter, for complimentary pick-up & return service by our outsourced courier partner. Courier service instructions will be furnished upon your sign up.

At the same time, we would like to emphasize on the importance of adhering to the Operating Instructions:
• Switch off the main power supply and Fan when not in use.
• Place the Fan 0.5m away from all other objects.
• Handle Fan with care, avoid impact & keep away from high moisture area & water.
• Only use original unit power adapter to charge the Battery Module.

For any query, please Whatsapp our Customer Care Team at 8587 7983. Due to operational limitations, we apologize that we can only respond via Whatsapp message, on a first-come, first-served basis.

Thank you for your understanding!


With Care & Commitment,

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