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Standard Installation Service Terms & Condition:
1. I understand that W1, W10, W18, W28, W29, NP9932i, NP9960i and NP12000 purchases include 1-year standard onsite warranty and 1-time delivery
/ standard installation to a single location during normal operating hours.
2. I understand that W38, W61, W62, W68, NP313, NP388US purchases include 1-year standard carry-in warranty and 1-time delivery/ standard installation to a single location during normal operating hours.
3. I understand that W2 purchases include 1-year standard carry-in warranty and 1-time delivery/standard installation to a single location during normal operating hours.
4. The standard installation service will take place during normal operating hours: Monday to Friday Time:
1000 hrs – 1300 hrs/ 1400 hrs – 1800 hrs. There will be no installation service provided on Public Holidays.
5. The installation service should only be conducted by qualified service technician/ installer by novita or authorized outsource installation service.
6. I am aware that the standard water unit installation must be within 3 metres from water inlet, 2 metres from water outlet* and 1.5 metres from power source, and it cannot be installed on marble, ceramic, glass and concrete table top due to limitation. *NOTE: For W1 & W10, the water outlet hose will be connected and channelled to the water drainage pipe.
7. I am aware that the standard W61, W62, W68, and NP12000 installation must be within 1 metre from water inlet and head connector with a height clearance of 0.65 metre and it cannot be installed on marble, ceramic, glass and concrete table top due to limitation.
8. I am aware that the standard W2 installation must be within 1 metre from water inlet and head connector with a height clearance of 0.66 metre and it cannot be installed on marble table top due to limitation.
9. The standard installation excludes re-wiring of cable, trunking, drilling of concrete & cement wall; as well as non-standard parts like water tap, washer splitter and copper pipe that may be required. Wall mounting is applicable for NP9932i only.
10. I am aware that for 2-way relocation service, uninstall from Location 1 and reinstall to Location 2 (different address) is at $180.
11. I am aware that faucet installation is only applicable for Water Ionizer: Hot & Cold Water Dispenser, Instant Hot Water Dispenser, Countertop Water Purifier, Undersink Filtration System are not designed/ compatible for faucet installation.
12. I am aware that water ionizer faucet installation has to be near a sink, most commonly seated on the kitchen table top, to enable the diverter lever to be easily switched between tap water and ionized water. Designer Tap, No Threading Tap, Sensor Type Tap and Extension/ Spray Tap are not suitable for water ionizer faucet installation.
13. I am aware there may be some water dispensed from the water ionizer's water outlet hose during installation. This could be the remaining water left behind from the quality control testing process at the factory.
14. I am aware that there is a cancellation fee of S$300 for consumable filter and S$120 standard installation cost, payable in CASH/ CHEQUE to 9 Koi Marketing Pte Ltd for any refund of purchase after installation and commencement for novita Water Ionizer, Hot & Cold Water Dispenser, Instant Hot Water Dispenser, Countertop Water Purifier, Undersink Filtration System due to unforeseen situation. The condition of the product must be unused and in its original packaging, along with all accessories or user manuals which came with it. Please refer to the table below for more details.
15. I understand that I will be contacted via email/SMS within 3 to 5 working day from receipt of my novita standard installation service order to proceed with my self- booking installation schedule. And that the expected installation schedule may possibly be about 14 days or later in anticipation of expected peak period.
16. I am aware that all installation works are not reversible and novita will not be liable for any restoration/recovery works for any refund of purchases after installation. I understand that the installation is only carried out with my consent.
17. I am aware that I will not be entitled to the Trade-in promotion and have to top up the price difference if I am unable to provide supporting documents or Trade-in unit.
18. All information is accurate at the point of published. novita reserves all rights to amend the terms & conditions without prior notice.
(T & C Updates Commission/Effective From 01 Aug 2023)